Providing Reference Services for Archives & Manuscripts

Front Cover, Providing Reference Services For Archives and Manuscripts by Mary Jo Pugh, 2005.

Front Cover, Providing Reference Services For Archives and Manuscripts by Mary Jo Pugh, 2005. GGA Image ID # 1723bb5abc

From the Back Cover


"This beautifully written text is a model for all books on professional services. Clearly organized into the key functions of archival reference services, Providing Reference Services for Archives and Manuscripts maintains just the right level of generality throughout. The beginning and intermediate archivist can see the broader, managerial picture, while at the same time becoming informed and developing judgment regarding many of the detailed matters that make up the real world of archival services. Mary Jo Pugh is a strong supporter of the trend in archives to be user-services oriented and to engage in outreach efforts to prospective researchers. At the same time, she is firm on the distinctive requirements of quality archival services with respect to protecting the resources and their provenance."
Professor Emerita, Graduate School of Education and Information Studies University of California, Los Angeles

"Mary Jo Pugh's excellent book presents the fundamentals needed to provide effective
reference service to users of archives and manuscript repositories. Readers will learn how to deal with new users and first-time users who have discovered archival information on the Web, expect information immediately online, and don't understand the difference between archives and libraries. Pugh also addresses email, Web-based and chat reference services, and provides readers with information to determine which would best serve them. For those wishing to continue their research, Pugh includes a detailed bibliographic essay and endnotes section. Providing Reference Services for Archives and Manuscripts serves as a reminder that reference should not be treated as an after-thought, but as a vital process central to the archival mission."
Digital Reference Specialist, Library of Congress

ISBN-10: 1-931666-12
ISBN-13: 978-1931666121

SOCIETY OF American Archivists

Back Cover, Providing Reference Services For Archives and Manuscripts, 2005.

Back Cover, Providing Reference Services For Archives and Manuscripts, 2005. GGA Image ID # 1723ceee1a


Preface to the Archival Fundamentals Series II


Looking Backward, Looking Forward

  • Technology and Archives
  • Professional Changes

Reference Services in Archives

  • What Are Archives?
  • Why Keep Archives?
  • How Has the Use of Archives Changed through Time?
  • Access to Archives
  • What Are the Dimensions of Reference Services in Archives?
  • Promoting the Use of Archives
  • Ethics of Reference Services
  • Goals of this Book

Identifying Uses and Users of Archives

  • The Continuing Usefulness of Records
  • The Uses of Archives
  • Understanding Individual Needs
  • Identifying Vocational User Groups: Using Archives for "Profit"
  • Identifying Avocational User Groups: Using Archives for "Fun"
  • Information Seeking
  • Archives and the Economics of Information
  • Conclusion

Providing Intellectual Access To Archives

  • Arrangement
  • Description
  • Providing Information about Repositories
  • Providing Information about Holdings
  • Providing Information from Holdings
  • Providing Information about Records Creators
  • Providing Referrals
  • Conclusion

The Reference Process

  • Reference Interaction in the Repository
  • Reference Interaction with Remote Users
  • Reference Services on the Web
  • Outreach

Determining Access Policies

  • Defining Access and its Relationship to Reference Services
  • Access Concepts
  • Laws Affecting Access to Information
  • Donor Restrictions
  • Ethical Norms
  • Restrictions
  • Elements of a Repository Access Policy
  • Conclusion

Providing Physical Access To Archives

  • Reference Facilities
  • Security
  • Preservation
  • Public Hours
  • Directions
  • Policy and Procedure Statements for Users
  • Registration and Identification
  • Personal Belongings in the Reading Room
  • Managing Materials in the Reading Room
  • General Rules for Handling Records
  • Taking Information from Records
  • Forms
  • Automation of Registration and Retrieval Procedures
  • Electronic Records
  • Conclusion

Providing Information From Archives: Copies and Loans

  • Copying Documents
  • Copyright
  • Publishing Documents
  • Providing Access to Digital Surrogates of Documents
  • Loan Policies and Procedures
  • Conclusion

Managing Reference Services and Evaluating the Use of Archives

  • Organizing Reference Services
  • Managing Reference Services
  • Measuring and Evaluating the Use of Archives
  • Understanding the Value of Use
  • User Studies
  • Bibliographic Essay
  • General Works on Reference Services in Archives
  • On-line Works for Reference Services in Archives
  • Related Organizations
  • Keeping Up
  • Understanding the Creation of Records and Archives

Providing Reference Services for Archives and Manuscripts

  • Users of Archives
  • Information Seeking
  • Reference Process
  • Access
  • Administration of Reference Services
  • Education of Reference Archivists
  • Evaluation of Reference Services
  • Ethics


  1. ALA-SAA Joint Statement on Access to Original Materials in Libraries, Archives, and Manuscript Repositories
  2. Statement on the Reproduction of Manuscripts and Archives for Reference Service
  3. Checklist for Access Policies and Reference Services
  4. Reference Procedures Manual—Suggested Contents
  5. Standards for Reference Archivists—Behaviors Associated with Good Reference Service
  6. Standards for Reference Archivists—Knowledge Associated with Good Reference Service
  • Notes
  • Index

Library of Congress Catalog Listing

  • Personal name: Pugh, Mary Jo.
  • Main title: Providing reference services for archives & manuscripts / Mary Jo Pugh.
  • Published/Created: Chicago : Society of American Archivists, c2005.
  • Description: 367 p. ; 23 cm.
  • ISBN: 1931666121
  • LC classification: CD971 .P84 2005
  • Related names: Society of American Archivists.
  • LC Subjects: Archives--Reference services.
  • Notes: Includes bibliographical references (p. [335]-356) and index.
  • Series: Archival fundamentals series. II
  • LCCN: 2005049037
  • Dewey class no.: 025.5/2
  • Type of material: Book


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